get a WiFi signal, but the person next to me can.
Not all Wireless cards are the
same. The quality of your card versus your neighbor's can be quite
all PDA's support wireless?
While not all PDA's support wireless, several manufacturers
have adopted the 802.11b standard.
Will my Macintosh work with
wireless in the Library and Tennis & Swim Center?
Yes, as long as it supports 802.11b or 802.11g wireless.
Do I need special software
or drivers to connect?
While you won't need special software, up-to-date drivers
have remedied many connection problems. The drivers included with
the card may be several generations old. Updates are usually
available on the vendor's website.
What is the difference
between 802.11a, 802.11b, 802.11g, etc?
802.11a (aka Wi-Fi5) – Theoretical speeds up to 54 Mbps
(with a fallback to 48Mbps, 36Mbps, 24Mbps 18Mbps, 12Mbps, 9Mbps,
6Mbps) in the 5 GHz band, however not compatible with 802.11b.
802.11b (aka Wi-Fi) – Theoretical
speeds up to 11 Mbps (with a fallback to 5.5 Mbps, 2 Mbps and 1
Mbps) in the 2.4 GHz band, most popular standard with the majority
of HotSpot locations and equipment utilizing this.
802.11g – Theoretical speeds up to
54 Mbps (with a fallback to 48 Mbps, 36 Mbps, 24 Mbps, 18 Mbps, 12
Mbps, 11 Mbps, 9 Mbps, 6 Mbps, 5.5 Mbps, 2 Mbps, 1 Mbps) in the 2.4
GHz band, extremely fast AND compatible with 802.11b.
What do all the acronyms
AP – Access Point
ISP – Internet Service Provider
SSID – Service Set Identifier
VPN – Virtual Private Networking
WEP – Wired Equivalent Privacy
WI-FI – Wireless Fidelity
WISP – Wireless Internet Service Provider
WLAN – Wireless Local Area Network
Can I print web pages or
files from my laptop using the Library's printer?
No, the wireless network is not connected to the library's
Does the wireless network
pose a health hazard?
No, the wireless network does not pose any health risk. It
uses radio signals within the spectrum of safety. While there will
always be controversy over the safety of exposure to radio signals,
it is something we are exposed to whether we have a wireless network
What kind of wireless card
do I need?
You need an 11Mbps 802.11b or 802.11g Wireless Network
Card. Many new laptop computers have wireless built-in the so you will
want to check with your laptop manufacturer for your options.
How long does my connection
last while I'm in one of your locations?
We have not implemented any sort of time limit presently;
however, we reserve the right to do so at a later date.
Why can't I use my copy of
Outlook/Outlook Express/Eudora/Pegasus Email/AOL or other e-mail
clients to send e-mail from my laptop while I'm connected to the
Library's WiFi network?
Sending e-mails using a client such as Outlook requires that we open
up certain ports on our network. We have decided not to do this
because people may try to send "spam" from our library and
Tennis & Swim Center, and
unfortunately, it will look like it was coming from us. Please check
with your ISP to see what their web-mail site is and use it to send
and receive e-mail while you're on our network.
Do I need to Update
Windows for wireless?
You don't need to update Windows specifically for wireless
but it is always a good idea to keep your software fully patched and
up to date. You need to make sure that Windows remains safe when you
are on the wireless network (or any internet connected networks).
Microsoft recommends that you install all the "service packs"
your version of Windows and visit
www.update.microsoft.com for more information. Make sure
that you have anti-virus and personal firewall software installed on your machine.
I can't get XP to connect
with your wireless.
Two very common problems are:
On some XP laptops with both
wireless and wired (Ethernet) connectivity, vendors ship with the
"Network Bridge" turned on. You may need to Delete this (under
Control Panel, Network Connections).
Numerous problems have been
reported with Windows XP Service Pack 1 that are resolved by Service
I can't use your wireless
with Windows 2000
A machine with an integrated wireless card and running
Windows 2000 might stop working after installing SP3. Microsoft
Knowledge Base article 327947
http://support.microsoft.com/?kbid=327947, states that Windows
2000 SP3 turns off PCMCIA-to-PCI IRQ routing, which causes problems
for integrated Lucent/Orinoco wireless adapters. You need to follow
the instructions in the Microsoft Support document to re-enable the
transmissions interfere with my Wireless connection?
It is unknown whether Bluetooth transmissions will
interfere with Wireless connections at this time. Bluetooth does
transmit in the same frequency range as Wireless so it is possible
that the transmissions may interfere with each other.
Does a wireless card reduce
The wireless card does use the battery more since it is
constantly radiating a signal to the access point.
I have problems connecting
with Internet Explorer - IE
In some cases, the proxy server setting is present in your
browser. On a public network like the Library network, it's
important that you turn off proxy servers. The wireless network
cannot allow unauthenticated connections to external proxy servers
for security reasons.
To check the proxy setting, go under
Internet Options, Connections tab, verify that the Dial-up and
Virtual Private Network settings are set to "Never dial a
Under Local Area Network (LAN)
Settings, uncheck each of the following:
"Automatic Detect Settings",
"Use Automatic Configuration Script", and
"Use a Proxy Server for your LAN"
I own a wireless card and am having
throughput (slow connection) problems
Check with the manufacturers for resolution. Some cards are
more problematic than others but upgrades are regularly available
for the popular cards.
Can a cell phone interrupt
A cell phone probably won't interrupt your connection,
however cordless phones and microwave ovens operate
within the frequency range of the Wireless Network (2.4 GHz and up)
and could cause interference with the connection.
What else can interrupt my
Wireless connects using radio waves. Those things that can
cause interference to radios can also interfere with your Wireless
connection. The largest offenders however are those things
containing water. Wood, people, fish tanks, walls all can cause the
signal to be interrupted or lessened. If you experience a connection
problem try moving to a different part of the room or within sight
of the Wireless Access Point.
Why does the wireless
network data transfer rate vary?
There are several possibilities including:
- Your distance from the Access
Point (AP). You can see variable rates ranging from 45Mbps to 1
Mbps depending on how close you are to the AP.
- Since a wireless network is a
shared network, its data transfer capability depends on how many
users are using the same AP. The more people use the same AP the
slower the connection
users might experience.
I think I got a virus from
Hotspots do not produce viruses. They come from the
Internet, often as attachments to e-mails. It is strongly recommend
that all users have anti-virus and personal firewall software installed
on their Laptops.