BUILDING & SAFETY DIVISION

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Related Links & Contacts

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Your comments
are important to us

Counter Hours:
7:30AM - 5:30PM M-TH
7:30AM - 2:00PM F
(Except City Holidays)

City of Calabasas
100 Civic Center Way
Calabasas, CA 91302
818.224.1600

CUSTOMER SURVEY COMMENTS

It is our desire that our staff serve the public courteously and efficiently. Please take a few minutes to complete this brief questionnaire based on your recent experience with Building and Safety and let us know how we are doing. Your responses are appreciated and will assist us in improving our service.

 

1) Reason(s) for visit and/or interaction:

General Information
Obtain Copies
Plan Check - (submittal, pick-up, or consultation)
Building Permit Application
Building Inspection
Other:

 

2) Did you visit as a:

Calabasas Resident
Calabasas Business Owner
Developer
Architect
Engineer
Contractor/Builder
Realtor/Appraiser
Agent for the property owner/contractor
Other:

 

3) Did you use any of our reference materials/handouts?

Yes
No

 

If so, which one? 

 

4) Were the reference materials easy to understand and useful?

Yes
No

 

If you chose "No", what can we do to improve our handouts and brochures?  

 

5) Did you visit our Website?

Yes
No

 

If you visited our website, was the information helpful?

Yes
No

 

If you chose "No", what can we do to improve our Building & Safety website?  

 

6) Was the Building and Safety staff person respectful, courteous, and helpful?

Always
Most of the time
Some of the time
Never

 

7) If you came in to obtain permits, did the Permit Technician/Counter Personnel provide quality service when processing your permits?

Always
Most of the time
Some of the time
Never

 

8) Did your building inspector display professionalism and good customer service skills?

Always
Most of the time
Some of the time
Never
Not Applicable

 

9) Was your inspector helpful and knowledgeable in offering solutions to your construction problems?

Always
Most of the time
Some of the time
Never
Not Applicable

 

10) Please rate your experience:

Friendliness         Excellent         Good         Fair         Poor
Helpfulness   Excellent         Good         Fair         Poor
Knowledge   Excellent         Good         Fair         Poor
Professionalism   Excellent         Good         Fair         Poor
Timeliness   Excellent         Good         Fair         Poor
Overall   Excellent         Good         Fair         Poor

 

11) If you have utilized our service in the past, has the quality of our service…

Improved
Declined
Remained the same

 

12) How would you compare the quality of our services with other cities?

Better
About the same
Not as good

 

13) If a staff member was especially helpful, please let us know so that we may show our appreciation.

Name(s)

 

14) Do you have any suggestions for improving our services?

 

 

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The Calabasas Building & Safety Division

City of Calabasas © 2017